“ Research shows that the climate of an organisation influences
an individual's contribution far more than the individual himself. ”

W. Edwards Deming

About nuAdvisory and nuTraining

nuAdvisory and nuTraining pride ourselves in the outcome-focussed approach to the projects we undertake.

Our team has extensive government and enterprise experience in all areas of business transformation from devising a process implementation strategy to designing and implementing end-to-end processes in a variety of management applications. Our strengths lie in teamwork, experience and discipline.

Our objectives are:

  • To continually deliver outcomes for our clients in a professional manner.
  • To continually develop business transformation understanding and capability in the professions we serve.
  • To continually exceed expectations in solving business problems by our application of best practice knowledge.
  • To continually exceed expectations in training by providing a quality learning environment and the best possible trainers.
  • To continually improve ourselves, our services, and our business in line with our client's needs.

About the Team

Nigel O'Brien


Programme / Project Manager

Nigel is both our senior advisor and senior trainer; outcome-oriented and enjoys leading from the front in business transformation activities.

Nigel not only worked in the environment in which ITIL® was born, but also with some of the key people involved in the development of ITIL® - and in fact was trained by the very founders themselves.

As a result, Nigel has worked in some of the top teams in the UK and Australia on business transformation activities for both large government and private enterprise organisations.  He has also grown several small outsourcing companies in Australia by applying best practice structure and discipline. His recent work has been focused on business transformation programmes involving Oracle and Maximo implementations.

Nigel is not known for his extensive repertoire of exceedingly funny jokes.

Key Qualifications:

  • Bachelor Degree in Micro Electronics and Computer Engineering
  • MSP® (Managing Successful Programmes) Foundation and Practitioner
  • ITIL® v3 Expert, including all v3 Lifecycle and Capabilities modules
  • MoP® (Management of Portfolios) Foundation and Practitioner
  • PRINCE2® Foundation, Practitioner, and Trainer
  • ITIL® v3 Foundation, Practitioner, and Trainer
  • ITIL® Service SS and SD Manager (ITIL® v2 Master)
  • Associate Fellow of the Australian Institute of Management
  • Senior Member of the Australian Computing Society
  • Member of the Australian Institute of Project Management

Bernard Yehuda


Business Analyst / Process Designer

Bernard has worked in government and private enterprise organisations as a Business Analyst, Project Controls Officer, and Process Designer.

As one of our key advisors, Bernard is on the path to being an ITIL® capabilities trainer. His enthusiasm and hunger are the backbone of the teams he works with.

Bernard has worked across Australia on major ERP releases, having extensive experience in business analysis, and both IT and business process design. His recent roles have been central to the business transformation programmes involving Oracle and Maximo implementations.

With a past in graphic design, Bernard's talent is evident on our website, and on any documents and diagrams he produces - he is often referred to by his team mates as the "Visio-therapist".

Key Qualifications:

  • Bachelor of Digital Media in Interactive Digital Design + Minor in Asian Studies
  • PRINCE2® Foundation and Practitioner
  • ITIL® v3 Service Strategy
  • ITIL® v3 Service Design
  • ITIL® v3 Service Transition
  • ITIL® v3 Service Operation
  • ITIL® v3 Continual Service Operation
  • ITIL® v3 Foundation

Mitchell Askew

BSc Software Design

Business Analyst / Contract Analyst

As a Business Analyst, Mitch has experience working in the government and private sectors, with a recent engagement with Northern Territory Airports around business process analysis, design, and documentation.

As a Contract Analyst, Mitch is the lead representative of nuAdvisory, working with government clients in the Northern Territory to tender applications for various specialised government positions.

Mitch's professional career began as a VIP croupier, giving him excellent stakeholder management skills which come to shine in both life and business. He is also a good mate to invite to poker nights.

Key Qualifications:

  • Bachelor of Science in Software Design and Production
  • ITIL® v3 Service Transition
  • ITIL® v3 Foundation
  • Certificate III in Hospitality

About Dr W. Edwards Deming

Dr W. Edwards Deming (1900 - 1993) revolutionised industry by introducing continual improvement concepts to manufacturing. His work inspired significant changes in the way quality control is applied and used - believing that the people who are doing the job are the ones in the best position to make improvements, rather than someone overseeing them in a white coat.

Deming is also well known for his work in leading Japan's ecomonic growth post World War II era. One of the simplest practical ideas he introduced revolves around a continual improvement cycle, "Plan-Do-Study-Act".

Today many organisations adopt Deming's improvement cycle. We believe that end-to-end business process development, when combined with this cycle, is the key to success in understanding and applying many best practice frameworks and methodologies.

“ I am forever learning and changing. ”

W. Edwards Deming

Photo courtesy of The W. Edwards Deming Institute®